Warranty and returns
These warranty terms apply to goods supplied by SIA RIKI.LV.
Warranty for legal entities
- The warranty period of a specific product is stated in the commercial offer, the specification, the contract or the invoice.
Rights of natural persons
- Under the Consumer Rights Protection Law, a claim regarding non-conformity of the goods with the contract is submitted within two years of the date of purchase.
Scope of the warranty
- Manufacturing defects.
- Defects in welded seams.
- Defective material.
- Non-conformity with the stated dimensions and scope of supply.
Exclusions
- Natural wear and fading of the coating.
- Mechanical damage.
- Breach of the installation instructions.
- Installation on an unsuitable base.
- Exposure to road de-icing agents and aggressive chemicals.
- Natural events.
- Corrosion at points of independent drilling, cutting and welding.
- Absence of maintenance.
- Natural properties of timber: cracks, warping, checking, knots and resin pockets within the specified quality class are not considered defects.
- Normal wear of the product in use for its intended purpose: scratches, chips, abrasions, colour change, dulling and crazing of the paint finish.
- Consumable parts of the structure: supports, rubber buffers and similar components.
- Repair, alteration and structural modification carried out without the agreement of the seller.
- Improper storage of the product before installation.
Maintenance as a condition of the warranty
- Products with wooden elements: inspection and renewal of the finish every 1–2 years.
- Metal products: inspection of the coating at least once a year.
- Damage to paint and zinc coating is repaired without delay.
Damage in transit
- Visible damage and shortages are reported within two business days.
- This provision does not limit the statutory rights of a consumer where the goods are found not to conform to the contract.
Procedure for submitting a claim
- The claim states the invoice or delivery note number, the product name and article number, a description of the defect, photographs of the defect and of the product as a whole, the date and place of installation.
- Review period — 10 business days.
- Repair, replacement of a part or replacement of the product is carried out as agreed between the parties.
- Dismantling and reinstallation are not covered by the warranty.
- Photographs of the defect and of the product as a whole are attached to the claim. Requirements for the images: resolution not lower than 2560×1920 pixels, not less than 5 megapixels, the image sharp, the defect clearly distinguishable.
- Costs related to the examination of an unfounded claim are borne by the buyer.
Products made to individual order
- Under clause 22.3 of Cabinet Regulation No. 255, goods made to the buyer instructions or personalised are not accepted for return.
- These include structures built to project dimensions, non-standard lengths and painting in a selected RAL colour.
Dispute resolution
- Consumer Rights Protection Centre (PTAC), Talejas iela 1, Riga, LV-1026.
- www.ptac.gov.lv, phone +371 65452554, e-mail [email protected].
Additional provisions
- The warranty terminates upon independent repair, structural modification, and upon removal or damage of the factory markings of the product.
- Submission of a claim does not give the right to suspend payment of the issued invoice.
These warranty terms do not limit the mandatory consumer rights established by the legislation of the Republic of Latvia.
Submit a claimE-mail: [email protected]Phone: +371 67 819 778
Seller detailsSIA RIKI.LVReg. No. 40203469011VAT No. LV40203469011Registered address: Miera iela 16 k-5 - 26, Salaspils, LV-2169E-mail: [email protected] · Phone: +371 67 819 778Terms updated: 20.08.2026
